Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Goods can be returned after they have been received but not when they are in transit.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@intunecrystals.co.nz. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You’ll need to cover the cost of shipping, and include your original receipt or website order confirmation email with your returned items. Make sure that your items are in their original packaging, haven’t been used or worn and are in a resalable condition.
Shipped returns may take up to 14 days to process. We’ll notify you by email or text.
You can always contact us for any return question or chat to us directly on 0272 999 888.
Postal Address: 19 Doralto Road Frankleigh Park, New Plymouth, New Zealand 4310
Please note: Products may differ from those pictured on the website due to natural variations in colours and scale of images.
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will request that you send us a photo of the damaged items.
We will send you a replacement at no cost to you or, if you wish to have a refund, then we will process a refund according to the policy listed above.
Exceptions / non-returnable items
Certain types of items cannot be returned, like worn earrings or jewellery that has been worn for 30 days or more constantly.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.